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Guiding business through strategic communication

Engaging employees and leaders in managing change and delivering results that matter.

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Trusted by Leading Organizations

Trusted by leading organizations like Pepsi, Toyota, Signet and more…

Meet Mark

North Star helps executives lead change with clarity, creativity and measurable communications. Founded and led by Mark Dollins, we blend strategy, storytelling and metrics to engage employees and deliver results that matter.
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Industries

We’ve worked with clients across financial services, healthcare, manufacturing, technology, energy, consumer goods and transportation. Each industry faces its own challenges. Our role is to help leaders communicate clearly, manage change and deliver results that matter.

Explore Our Services

We help executives and teams navigate change, grow talent and communicate with clarity.

Change Communications

Change management strategies and communication solutions

Talent Development

Corporate communications structures, staffing and role clarification

Executive & Team Coaching

Executive/CEO coaching, analytics and strategic communication planning

AI & Communications Advisory

Technology strategies to drive business outcomes through communications

Strategic Advisory

30+ years of corporate communications experience in Fortune 500 companies

Stay Ahead With Expert Knowledge and the Latest News

Explore Mark’s latest insights, research, and resources on communications, leadership and change, as well as the latest news.
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Nancy Banks, Toyota North America, Inc.

“Mark knows how to provide his client with the correct answer even when his client does not know how to articulate the question. He is a deep, strategic thinker who understands the value of measurable results vs. volume of activity. He’s great fun to work with, too! I highly recommend him.” 

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Dave Kurpious, PHD, University of Missouri School of Journalism

“I’ve never seen anyone who understands change and communicating about changes in an organization better than Mark Dollins. He has led some of the largest change management communications initiatives in the country, working with everyone from executive management to communications staffers. Mark’s insight and ability to structure a strategy and engage a team that delivers on communications goals in a critical time is impressive. He knows how to zero In on just the right elements and mobilize the team to deliver.”

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Karen Arena, Xerox

“Mark was a thought partner for a number of initiatives on which I embarked. He worked closely with me and my executive team to help develop a better reporting structure for the communications group which aligned to the company’s growing business in services. He developed an exclusive performance and competency rating system for marketing that was adjacent to the one used by HR. He spearheaded writing workshops for the team and was instrumental in helping us develop a more relevant and authentic voice in our communications. He’s a leader I admire and often turn to for advice and counsel on all things communications.”

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Ricardo Martinez Salas, Nemak

“Mark is a fantastic Communications professional and consultant. His thorough understanding of the challenges communications professionals surely encounter at the workplace -from strategy to execution- is rock solid and unique. His advice and support has helped me a lot in developing my role as global communications executive.”

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